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Satisfaction Guarantee

Our Satisfaction Guarantee covers all purchases made at all Pure stores in Hong Kong and online at It does not cover purchases made at department stores and specialty stores as these stores have their own Returns Policy, which we respect.

All items can be returned for a full refund or exchange within 30 days of when you receive them.

Items purchased may be returned:

1. By proceeding to any of our stores in Hong Kong. Press HERE for the store location. 

Items must be returned in its original packaging accompanied by the receipt, so we recommend you keep your packaging and receipt for at least the first 30 days after purchase.

If you purchase the items during a gift-with-purchase or purchase-with-purchase promotion, please remember to return the gift or sale item as well.

We understand that every case is unique. If you need to speak to someone on returning an item, please feel free to call us at +852 2362 0908 or WhatsApp us +852 5244 5850.